Service Delivery Policy
This policy describes what RCELL International Conference 2027 provides to registered participants, how services are delivered, and under what conditions access is granted. It is intended to clarify what participants receive in exchange for their registration fee, as required under Indian consumer protection and payment gateway compliance expectations.
1. Nature of the Service
RCELL International Conference 2027 is an online academic conference delivered via Zoom Pro. There is no physical venue, shipping of physical goods, or in-person attendance component. All services are delivered digitally. No goods are posted or couriered to participants at any stage.
2. What Registered Participants Receive
2.1 Paper Presenters (confirmed and registered)
- Access to all conference sessions across both days (13–14 February 2027) via a Zoom link provided before the conference
- A designated presentation slot within the programme (approximately 10 minutes per paper presentation)
- Access to the technical rehearsal (10–11 February 2027, proposed) to test audio and video setup
- A digital (PDF) e-certificate of presentation, issued by 21 February 2027 (proposed), subject to attendance verification
- Eligibility for consideration for post-conference full-paper publication in a special issue of The Criterion: An International Journal in English, subject to independent peer review and editorial acceptance
2.2 Listener and Delegate Registrants
- Access to all conference sessions across both days (13–14 February 2027) via a Zoom link provided before the conference
- A digital (PDF) e-certificate of participation, issued by 21 February 2027 (proposed), subject to attendance verification
3. Delivery Timelines
- Zoom access link: Provided to confirmed registered participants at least 48 hours before the first conference session, by email to the address provided during registration.
- Technical rehearsal access: Provided to registered paper presenters at least 24 hours before the rehearsal session.
- E-certificates: Issued digitally, by email, by 21 February 2027 (proposed), subject to attendance verification. Certificates will not be issued to registrants who do not attend.
- Full-paper publication invitations (where applicable): Issued by 28 February 2027 (proposed) to selected presenters only.
4. Access and Technical Requirements
Participants are responsible for ensuring they have a suitable internet connection, a device capable of running the Zoom Pro application, a functioning camera and microphone (for presenters), and a quiet environment suitable for online participation.
RCELL will provide technical support via the WhatsApp group and conference email for issues within its control. RCELL is not responsible for technical difficulties arising from a participant's internet service, device, or local environment.
5. Session Recording
Sessions will be recorded only with the explicit written consent of all speakers in a session. Consent will be sought during the registration process. Participants who do not consent to recording will not be recorded. Any recordings made will be governed by RCELL's data and recording policy, which will be published before the conference.
6. Cancellation and Refund
Please refer to the Cancellation and Refund Policy for full details on refund entitlements and the process for requesting a cancellation.
7. Limitation of Liability
RCELL makes reasonable efforts to deliver the conference as described. RCELL is not liable for service disruptions arising from third-party platform failures (including Zoom outages), force majeure events, government-imposed restrictions, or other circumstances beyond its reasonable control. In the event of a significant disruption, RCELL will communicate with registered participants promptly and seek to provide an alternative or a refund as appropriate.
8. Contact
For questions about service delivery, write to:
RCELL, Research Centre for English Language and Literature
Email: conference@rcell.co.in
Website: conference2027.rcell.co.in